For AT&T, customer service is an oxymoron

  • For AT&T, customer service is an oxymoron
    For AT&T, customer service is an oxymoron
“Hello, welcome to AT&T, please enter, or say, the phone number or account number you are calling about.” With these words, anyone who has ever dealt with the giga-corporation known as AT&T, embarks on a nightmare odyssey through a labyrinth of sales, service, technical support, customer retention and a myriad of other departments in an unknown number of third-world countries. Yet today…

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